Effective Date: July 2026

Free From Co-Packing Ltd. ("Free From Co-Packing", "we", "our", or "us") respects your privacy and is committed to protecting the personal information you provide through our website, email, telephone, and text messaging services.

This Privacy Policy explains what information we collect, how we use it, and the choices available to you.

Information We Collect

We may collect information including:

• Name

• Company name

• Email address

• Phone number

• Mailing address

• Product and manufacturing inquiries

• Project specifications

• Communications submitted through our website, email, telephone, or SMS

We also collect limited website analytics such as browser type, pages visited, and general geographic location to help improve our website and services.

How We Use Your Information

We use your information to:

• Respond to inquiries

• Provide quotations

• Discuss manufacturing and co-packing services

• Communicate regarding projects and production

• Provide customer support

• Improve our website and services

• Meet legal and regulatory obligations

We do not sell your personal information.

SMS Communications

By providing your mobile phone number and opting in, you agree to receive SMS text messages from Free From Co-Packing Ltd.

These messages may include:

• Customer service communications

• Quote follow-ups

• Production updates

• Order notifications

• Shipment notifications

• Appointment confirmations

• Project communications

• Account notifications

Message frequency may vary.

Message and data rates may apply.

You may opt out at any time by replying STOP to any message.

For assistance, reply HELP or visit https://www.freefromcopacking.ca/.

Consent

We only send SMS communications to individuals who have requested information, submitted an inquiry, become a customer, or otherwise consented to receive communications from us.

Consent to receive SMS messages is not a condition of purchasing our services.

Information Sharing

We may share information with trusted service providers who assist us in operating our business, including:

• Website hosting providers

• Customer relationship management software

• Communication platforms

• Payment processors

• Shipping and logistics providers

• IT support providers

These providers are only permitted to use your information as necessary to perform services on our behalf.

SMS consent is not shared with third parties or affiliates for marketing purposes.

Cookies

Our website uses cookies and similar technologies to improve your browsing experience, analyze website traffic, and understand how visitors use our website.

You may disable cookies through your browser settings; however, some features of the website may not function properly.

If you have questions about this Privacy Policy or how your information is handled, please contact:

Free From Co-Packing
188 Marshall St

Middleton, NS B0S 1P0

Website: freefromcopacking.ca